Contact support
Email info@lanskycentersolutions.com. Include your username, your device (for example iPhone 15, Pixel 8 or Windows 11), the app version (shown in Settings → About), and a screenshot if you can. We reply on business days, usually within one business day.
Accounts are created by LCS. If you work with LCS and need an account, a password reset or access to a section, ask your LCS administrator or email us.
Get the apps
LCS Connect is available for iPhone, Android, Windows and Mac. You can download the computer versions from the Apps page after you sign in, and the phone versions from the App Store and Google Play.
Common questions
I can’t sign in
Check your username, usually firstname.lastname. Passwords are case-sensitive. After several failed attempts, sign-in is paused for a few minutes. If you lost your two-factor device or forgot your password, your LCS administrator can reset it.
I’m not getting notifications
Make sure notifications are allowed for LCS Connect in your device settings, and that Focus or Do Not Disturb isn’t blocking them. On Android, turn off battery optimization for LCS Connect. In the app, go to Settings → Notifications and use “Send a test notification”.
Others can’t hear or see me in a call
Allow camera and microphone for LCS Connect, or for your browser on the website, in your device settings. Then check the microphone and camera chosen in the call’s Settings → Audio and Video. On a Mac, screen sharing also needs Screen Recording permission in System Settings → Privacy & Security.
Background noise in calls
In a call, open Settings → Audio and choose High for noisy places or Studio for a good microphone in a quiet room.
The Windows or Mac app shows a security warning the first time
On Windows, choose More info → Run anyway. On a Mac, right-click the app and choose Open, or go to System Settings → Privacy & Security → Open Anyway. You only need to do this once.
How do I update the app?
Phone apps update through the App Store or Google Play. The computer apps check for updates on their own; you can also choose “Check for Updates…” from the tray or menu bar icon.
How do I delete my account?
See Delete your account.
Privacy and legal
Company
Lansky Center Solutions Inc.
Email: info@lanskycentersolutions.com
Website: lcs-tech.ca